FAQ

• Milk Chocolate, Dark Chocolate or Milk Chocolate Sugar-Free Traditional Almond Toffee
• Bite Size Almond Toffee Petites
• Individually Wrapped Almond Toffee Bars and Petites
• Milk Chocolate and Dark Chocolate Almond Toffee Crumbs

• Traditional Almond Toffee Slabs are available in 4 pound, 2 pound and 1 pound boxes.
• Bite size Almond Toffee Petites are available in 15oz. (30 pcs.), 30oz. (60 pcs.) and 60oz. (120 pcs.)
• Sugar-Free Milk Almond Toffee is available in a 1 pound box.
• Decorative Tins are available in 20 oz. and 2 pound size depending on design and are filled with our Traditional Milk Almond Toffee.
• Almond Toffee Bars are available in a 24 count box; each bar is individually wrapped and weighs 1.5 ounces.
• Almond Toffee Petites are available in a 75 piece tub; each Petite is individually wrapped and weighs .5oz.

• Enstrom now offers Butter Toffee Petites, which is nut-free; however, it is still manufactured in a facility that processes nuts.

• Enstrom Almond Toffee is a certified kosher dairy product under the direct supervision of Orthodox Union Kosher/Vaad Hakashrus of Denver.

• We are not able to declare our products to be GMO free and we do not have a GMO declaration. The majority of our ingredients have been tested and meet requirements for GMO free; however, we do not have a GMO Declaration from our suppliers.

• Tiny chunks of chocolate, bits of almonds and flakes of buttery toffee that remain after a busy day of making slabs of toffee.  These tiny morsels are great for sprinkling on ice cream or mixing into your favorite desserts.

• A 1 x 1 inch square, about .5oz of Enstrom Almond Toffee enrobed in chocolate and sprinkled with crushed almonds.  Makes the perfect individual bite of toffee.

• A 1.5 ounce pack containing 3 Singles of Enstrom Almond Toffee enrobed in chocolate.  These are individually wrapped and make the perfect tasty snack to hand out.

• A .75 ounce rectangle of Enstrom Almond Toffee enrobed in chocolate.  These are individually wrapped.

• Almonds, maltitol, butter, sugar-free milk chocolate (maltitol, chocolate liquor, cocoa butter, sodium caseinate - from milk, soy lecithin, acesulfame potassium, vanillin - an artificial flavor, natural and artificial flavors), brown color (propylene glycol -as a yeast and mold inhibitor, yellow 6, red 40, blue 1), salt

• Sugar-Free Toffee is made with Maltitol which can have a laxative effect if eaten in excess amounts.  Our Sugar-Free toffee is a completely sucrose-free product for our diabetic friends.  Calories 200 per serving & 17 grams of fat.

• Enstrom Almond Toffee is a fresh dairy confection and must be stored in a refrigerator (up to 3 weeks) or freezer (up to 6 months). 

• Milk, Soy and Almonds.  Products are manufactured in a facility that processes tree nuts, peanuts, eggs and wheat.

• Yes our Almond Toffee and Butter Toffee are gluten free. Our Toffee is certified gluten free by the Gluten-Free Certification Organization and this stamp can be found on our packaging.

• Our product boxes do display the nutritional information and it is displayed on the website for most products.
• If it is not available on the website, it is available upon request.

• Our product boxes do display the ingredients information and it is displayed on the website for each product.

• Each is about .40 oz.

• Each is about .80 oz.

• Smooth creams, fresh roasted nut clusters and delectable chews covered with luscious milk or dark chocolate.

• Flavors include Traditional Chocolate, Old-Fashioned Rum, Vanilla Espresso, Black Forest, Orange Cream, Hazelnut Praline.

• Yes, with the exception of our Truffles.
• However, we are not a gluten free production plant.

• These special confections are available October through December, while supplies last.

• Call Customer Service, 800.367.8777, so that we may assist you in setting up your account.

• We offer two different discount programs, please visit our Discount Programs page for further details or contact Customer Service 800.367.8777.

• We offer personalized lids for 1lb and 2lb Traditional Almond Toffee and 15oz. and 30oz. Almond Toffee Petites. Custom gift message cards are available for all products. We also have a design department that can design that special gift if desired.  Contact us at 800.215.6866 for more details.

• We would like to have a minimum of a 300dpi print ready image.

• We offer personalized lids for 1lb and 2lb Traditional Almond Toffee and 15oz. and 30oz. Almond Toffee Petites. Custom gift message cards are available for all products. We can include your logo and gift message. Contact our custom message department 800.215.6866 or visit our Corporate Gifting page for more details.

• Yes, please call Customer Service to fill out credit application. 800.367.8777

• We offer 12 personalized lids for 1 pound and 2 pound Traditional Almond Toffee as well as 15oz. and 30oz. Almond Toffee Petites.Click here for more details.
• We offer 12 festive custom cards available for any product. Click here for more details.
• We also have a design department to design that special gift or wedding favors if desired. Please contact 970.683.2490 or design@enstrom.com.
• Please contact Custom Gift Message Department at 800.215.6866 for more details or  visit our Event Favors page.

• We do provide personalized lids for some of our products, as well as custom gift message cards for any of our products. Contact our Custom Gift Message Department 800.215.6866.

• Standard message limitations apply, up to 10 lines of 30 characters, your logo or special image may also be included.

• We would like to have a minimum of a 300dpi print ready image.

• Please call our Custom Gift Message Department at 800.215.6866.

• United States of America, Canada and many International locations (We are unable to ship to correctional facilities).

• Our exclusive shipper is FedEx.

• Yes using 2-day Air or 1-day Air ship methods.

• We are not able to ship to a PO Box.

•  Please review our shipping policies before placing your order: When shipping to warm destinations, we strongly encourage you to add a warm weather shipper (item #WWSHIP).  Cooling materials and an additional summer handling charge will be added to all orders May-September (may be earlier or later if necessary). We do this to ensure that your order arrives in the condition it left our facility. Orders placed on a Thursday or Friday will be held until the following Monday.

• May-September we ship Monday, Tuesday & Wednesday.
• October-April we ship Monday thru Friday.
• Orders must be placed by 1 pm Mountain Time to ship same day according to guidelines above.

• No, Enstrom Candies only requires a signature on residential packages valued at $150 or more (We are unable to ship to correctional facilities).

• FedEx Ground service is our standard domestic ship method, prices below are per address.
• Home deliveries are Tuesday thru Saturday.
• Commercial deliveries are Monday thru Friday, please include company name on the recipient shipping address information.



	Up to $40.00	$11.90
	$40.01 - $65.00	$12.65
	$65.01 - $85.00	$13.50
	$85.01 - $105.00	$15.00
	$105.01 - $125.00	$16.50
	$125.01 - $160.00	$18.00
	$160.01 - $230.00	$19.50
	$230.01 and up	9% of total

• Up to 5 business days, which does not include weekends or holidays.
• FedEx Standard delivery dates are not guaranteed but are only an estimate.
• Enstrom Candies cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences, weather conditions and information incorrectly supplied to us for the order. 

• 3 business days, please do not count the date it ships from our warehouse.
• Deliveries are Monday - Friday.
• Enstrom Candies cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences, weather conditions and information incorrectly supplied to us for the order. 

• 2 business days, please do not count the date it ships from our warehouse.
• Deliveries are Monday - Friday.
• Enstrom Candies cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences, weather conditions and information incorrectly supplied to us for the order. 

• One business day.
• Deliveries are Monday - Friday.
• Overnight Saturday delivery is available, please contact our Customer Care Department 800.367.8777.
• Enstrom Candies cannot accept responsibility for delays due to Acts of God, which are unforeseen occurrences, weather conditions and information incorrectly supplied to us for the order. 

• Yes, we do ship to business commercial addresses.
• When shipping to a business, the business name, recipient name, suite and/or floor number and business phone number must accompany the address.
• We are unable to ship to correctional facilities.
• When shipping to hospitals, colleges or large companies Enstrom Candies will only guarantee delivery to the shipping and receiving area of the delivery address it is then the facilities responsibility to deliver the package to the appropriate recipient, Enstrom Candies cannot control delivery times or condition once delivered to the shipping and receiving area.

• Log into your on line account and click on order history.  Locate the order and in the confirmation you will see the FedEx Tracking number assigned to your recipient.  Click on the tracking number and it will link you to the delivery status of your package on FedEx.com.

• Log into your on line account and click on order history.  Locate the order and in the confirmation you will see the FedEx Tracking number assigned to your recipient.  Click on the tracking number and it will link you to the delivery status of your package on FedEx.com.

• The status of the shipment will be available 4 hours after your order ships from our warehouse.

• The Almond Toffee is shipped frozen and travels very well even during the summertime when the candy will thaw during transit. We recommend refreezing or refrigerating the toffee upon receipt so the candy will return to proper consistency before serving. The toffee can be thawed and refrozen any number of times without damaging the product.  After receiving your Almond Toffee we do recommend placing it in the freezer 2-3 hours prior to consuming.

• We are able to ship your package on a specific business day from our warehouse. However, we are unable to guarantee a specific arrival date with our standard ship method.

*Disclaimer: Overnight Express is only available if provided by FedEx for the destination zip code.

Valentine's Day - February 14, 2024

• Standard Ground-Wednesday, February 7, 2024 at Noon MT
• 3 Day Express Saver-Thursday, February 8, 2024 at Noon MT
• 2nd Day Air Express-Friday, February 9, 2024 at Noon MT
• Overnight Express-Monday, February 12, 2024 at Noon MT

Easter - March 31, 2024

• Standard Ground-Monday, March 25, 2024 at Noon MT
• 3 Day Express Saver-Tuesday, March 26, 2024 at Noon MT
• 2nd Day Air Express-Wednesday, March 27, 2024 at Noon MT
• Overnight Express-Thursday, March 28, 2024 at Noon MT

Administrative Professionals Day - April 24, 2024

• Standard Ground-Wednesday, April 17, 2024 at Noon MT
• 3 Day Express Saver-Thursday, April 18, 2024 at Noon MT
• 2nd Day Air Express-Monday, April 22, 2024 at Noon MT
• Overnight Express-Tuesday, April 23, 2024 at Noon MT

Mother's Day - May 12, 2024

• Standard Ground-Monday, May 6, 2024 at Noon MT
• 3 Day Express Saver-Tuesday, May 7, 2024 at Noon MT
• 2nd Day Air Express-Wednesday, May 8, 2024 at Noon MT
• Overnight Express-Thursday, May 9, 2024 at Noon MT

Father's Day - June 16, 2024 (See Warm Weather Summer Shipping Policy)

• Standard Ground-Monday, June 10, 2024 at Noon MT within Colorado only, due to summer shipping
• 3 Day Express Saver-Tuesday, June 11, 2024 at Noon MT
• 2nd Day Air Express-Wednesday, June 12, 2024 at Noon MT
• Overnight Express-Thursday, June 13, 2024 at Noon MT

Grandparent's Day - September 8, 2024 (See Warm Weather Summer Shipping Policy)

• Standard Ground-Friday, August 30, 2024 at Noon MT within Colorado only, due to summer shipping
• 3 Day Express Saver-Tuesday, September 3, 2024 at Noon MT
• 2nd Day Air Express-Wednesday, September 4, 2024 at Noon MT
• Overnight Express-Thursday, September 5, 2024 at Noon MT

Boss's Day - October 16, 2024

• Standard Ground-Wednesday, October 9, 2024 at Noon MT
• 3 Day Express Saver-Thursday, October 10, 2024 at Noon MT
• 2nd Day Air Express-Friday, October 11, 2024 at Noon MT
• Overnight Express-Monday, October 14, 2024 at Noon MT

Thanksgiving - November 28, 2024

• Standard Ground-Wednesday, November 20, 2024 at Noon MT
• 3 Day Express Saver-Thursday, November 21, 2024 at Noon MT
• 2nd Day Air Express-Friday, November 22, 2024 at Noon MT
• Overnight Express-Monday, November 25, 2024 at Noon MT

Hanukkah - Begins sundown December 25, 2024 - January 2, 2025

• Standard Ground-Friday, December 20, 2024 at Noon MT
• 3 Day Express Saver-Thurday, December 26, 2024 at Noon MT
• 2nd Day Air Express-Friday, December 27, 2024 at Noon MT
• Overnight Express-Monday, December 30, 2024 at Noon MT

Christmas - December 25, 2024
*We encourage you to Ship Early due to increased holiday package volume, shipping and weather delays are possible*

• Standard Ground-Friday, December 13, 2024 at Noon MT
• 3 Day Express Saver-Wednesday, December 18, 2024 at Noon MT
• 2nd Day Air Express-Thursday, December 19, 2024 at Noon MT
• Overnight Express-Friday, December 20, 2024 at Noon MT

New Year's - January 1, 2025

• Standard Ground & 3 Day Express Saver-Monday, December 23, 2024 at Noon MT
• 2nd Day Air Express-Thursday, December 26, 2024 at Noon MT
• Overnight Express-Friday, December 27, 2024 at Noon MT

*Disclaimer: During the month of December, FedEx does not guarantee express delivery due to high volumes.

• Yes, we require a complete full delivery address (including suite, apartment or floor #s), first and last name and/or company name, international telephone number and email address of recipient. Please note there are some countries that we are restricted from shipping our product to. Questions, please contact our Customer Service Department at 800.367.8777.

• Yes, Enstrom Candies supports our United States Troops, therefore shipping is complimentary to all APO/FPO addresses.

• Enstrom Candies cannot accept responsibility when we have been given incorrect or incomplete address information (including missing suite, apartment numbers and/or company names).  When we are notified by our shipper FedEx and we are able to redirect the package prior to the attempted delivery process, a $22.50 charge will be applied to your account and an invoice will be sent.  Enstrom Candies cannot extend our guarantee when incorrect or incomplete addresses are given.

• Please notify Enstrom Candies as soon as possible by calling 800.367.8777 or emailing Customer Service to provide the corrected address information.  We can only provide FedEx with the corrected information prior to the attempted delivery, this is not a guarantee.  A redirection of the package will delay the delivery and we will reflect a $22.50 address correction fee on your account and you will be invoiced for payment. If your order has not shipped, the fee will not apply.    
• Enstrom Candies cannot refund product or shipping charges when orders have been refused or incorrect/incomplete addresses were provided. 

• When delivering to hospitals, colleges, hotels or businesses, Enstrom Candies can only guarantee delivery to the receiving department or mailroom.  It is then up to this department to deliver the package to the correct recipient.  This may cause delays as the receiving department or mailroom does not guarantee delivery within a given period of time.  Enstrom Candies is unable to ship to any correctional facility.

• We do not send the recipient any notification that a delivery is going to be arriving for them.  Our shipper will make every effort to deliver to the correct recipient.

• Make a selection from the Menu, choose the type of product, select the size then choose "add to Cart" it will then ask you to choose a shipping destination.

• You can use the search function or from the menu, choose a category and repeat the above steps. You may also add products using the Add New Product selection in the cart.

• No, we require a login for all orders via the web.  We are happy to take your order via phone @ 800.367.8766.

• Click here to reset password or call Customer Service 800.367.8777.

• This is a unique number that is printed on catalogs, emails or other correspondence from Enstrom Candies to assist us with our marketing. 

• From the Cart, select Add Multiple Recipients, or from adding product to your cart it will give you options to choose recipients from your address book.

• This is a requirement from FedEx so that if they have issues with the delivery of your shipment, they can call the recipient for additional instructions.  This can be either the recipient or shipper's phone number.

• Our complimentary Gift Message appears on the shipping label or you may add a customized card inside the box and this will let them know who to thank.

• This is the default message and does not need to be selected. Simply type up to three lines, 30 characters per line, without selecting anything additional.

• From the Cart, Edit the recipients Gift Message, there is a radio button to choose the Enclosure Card.  It will also give you 7 additional lines for your message.

• Enstrom Candies recommends that you create two separate recipients because we are unable to provide multiple cards or designate the recipient for each gift.

• Yes, we used industry standards in creating a secure environment. The primary way is through EV-SSL Transmissions through VeriSign and also implementing PCI-DSS policies and procedures.

• Once you have logged into Enstrom.com, select the person icon in the top right corner, then select Edit My Account.

• Our current list of available pay methods are: Visa, MasterCard, Discover, American Express, Gift Card, and On Account if you have been approved.
• When you make a debit card purchase, Enstrom Candies requests authorization from your bank for the transaction. Your bank immediately places a hold on your account for that amount. When your merchandise ships, Enstrom Candies charges your account and the actual withdrawal takes place. If there is a delay in fulfilling your order or you have chosen a future ship date, we will again request authorization from your bank to verify that funds are still available. If your order is cancelled, you may contact your bank to request an immediate release of the hold placed on your account. Please note it may take your bank several business days to release a hold that they have placed on your account.

• Yes please call 800.367.8766 or visit a retail store to purchase.

• On payment page, select “Will you be using a giftcard?” option, enter your gift card number and Apply.  If your Gift Card does not pay for the entire order, you will need to enter an additional form of payment.

• Once you have logged into Enstrom.com, select the person icon in the top right corner, then select Check Gift Card Balance.

• If you have provided a current and accurate email address, an order confirmation will be emailed to you once your order has been submitted, usually within 1 hour of placing your order.

• Your email address may have been entered incorrectly or the email has been flagged by a SPAM filter system. You may contact our Customer Care Department to request another one be sent to you. 800.367.8777

• We require 72 hours to process your orders, although in most cases orders are processed within 24 hours.

• Depending on your shipping location and local tax laws some items will have sales tax.  If you have been charged Sales Tax and believe this was in error please contact our Customer Service Department so we may review your order. 800.367.8777

• You may either shop for products then choose the recipient, following that process for each different recipient or you can use the Add Multiple Recipients option in the cart and the additional options that will appear to apply products, gift messages and shipping to a group of recipients.

• By selecting the person icon in the top right corner, you can choose the Start Gift List/Multiple Ship-to option and then Gift List / Copy Order to duplicate a previous order, please update the shipping information then submit the order.

• Using the option buttons at the top of the cart, select Add Gift Message to All. You may either select a previously saved gift message or a predefined gift message, then Apply Message. You can also create a gift message to be applied to all of your recipients. Once applied, you may edit the individual messages.

• Using the option buttons at the top of the cart, select Add Ship Date to All.

• Using the option buttons at the top of the cart, select Add Ship Method to All.

• Using the option buttons at the top of the cart, select Add Products to All.

• In the Cart section, you can change the quantity value for each recipient and then click on the Update button below the quantity.

• In the Summary box to the right of your recipients, select Save Cart and name your cart for later use.

• In the Summary box to the right of your recipients, select Clear Cart.

• At the top right corner there is a link to the cart, it has the shopping cart icon and indicates current number of products in your cart.  You can also get there by  clicking here.

• Your Enstrom Gift List is your past holiday list of recipients, products, and gift messages.

• Log into your account at www.Enstrom.com, select Start new Gift List / Multiple Ship-To Order. Then select Gift List / Copy Order, then Copy Gift List to Cart. You can then update addresses as needed and make any necessary changes to the order.

• Contact Customer Service at 800.367.8777.

• You can update the information on the gift list pages and mail to 701 Colorado Avenue, Grand Junction CO 81502.
• You can call and submit over the phone at 800.367.8766.
• You can use the information and submit your order online (See retrieving and updating gift list).
• Fax the completed gift list to 970.683.1011 (when faxing your order do not mail your order. Enstrom candies cannot be responsible for duplicate orders).

• Yes from the Catalog link at the bottom of the page or use this link Catalog Download.

• Yes, from the Catalog link at the bottom of the page or use this link Catalog Request.

• At the bottom of the page select Join Our Mailing List.

• We have 4 retail stores in Colorado. See Retail Locations at the bottom of the page for more information. 
• For current locations, click Locations in the top menu.
• We also have several Seasonal Kiosks in select mall locations.

• Enstrom Almond Toffee is found in other select locations; please call Customer Service for more information 800.367.8777.

• Delivery is guaranteed when addresses are correct and current. Enstrom confections are unconditionally guaranteed and are certified Kosher Dairy products. We also offer a large selection of product that are certified Gluten Free. Enstrom Almond Toffee is a fresh dairy confection and must be refrigerated (up to 3 weeks) or frozen (up to 6 months).

• We generally do not substitute products unless you have been notified of the change. However at peak times some substitution may be done without prior notice.

• On occasion your order may be on backorder, usually only for a limited time of 3-5 days.  If you are concerned that your order will be delayed too long, please contact Customer Service at 800.367.8777.

• Yes in most cases, please contact Customer Service 800.367.8777 or email  Customer Service your requested change immediately, generally if this information is submitted or received before the ship date chosen we can accommodate your request.

• Email Customer Service your requested change; generally if this information is submitted or received before the ship date chosen we can accommodate your request.

• Yes, as long as your request is received before your order has processed and shipped.

• Your Credit Card will be charged the day your order ships. If it is a multiple recipient order shipping on different days, your card will be charged for the total of the orders shipped on any given day.
• When you make a debit card purchase, Enstrom Candies requests authorization from your bank for the transaction. Your bank immediately places a hold on your account for that amount. When your merchandise ships, Enstrom Candies charges your account and the actual withdrawal takes place. If there is a delay in fulfilling your order or you have chosen a future ship date, we will again request authorization from your bank to verify that funds are still available. If your order is cancelled, you may contact your bank to request an immediate release of the hold placed on your account. Please note it may take your bank several business days to release a hold that they have placed on your account.

• We can take your order up to 1 year in advance. With the exception of payments made via PayPal, these orders must be shipped within 6 days of the order placement.

• Any billing questions please call our Customer Service department to resolve any concerns you have. 800.367.8777.
• When you make a debit card purchase, Enstrom Candies requests authorization from your bank for the transaction. Your bank immediately places a hold on your account for that amount. When your merchandise ships, Enstrom Candies charges your account and the actual withdrawal takes place. If there is a delay in fulfilling your order or you have chosen a future ship date, we will again request authorization from your bank to verify that funds are still available. If your order is cancelled, you may contact your bank to request an immediate release of the hold placed on your account. Please note it may take your bank several business days to release a hold that they have placed on your account.